Shipping and Returns
Shipping and Returns Policy
1. Shipping and Delivery Time
1.1 Delivery of Physical Books
Physical books will be shipped to the Buyer directly from Amazon, to the address supplied at the time of ordering. Frances Mackay cannot be held responsible for incorrect address information provided by the Buyer. Delivery time may vary depending on the destination and shipping method.
1.2 Delivery of Digital Products
Digital items are available for immediate download on the website after payment is received. After payment, the Buyer receives a link to download the item. Make sure to provide a correct email address, as the download link is linked to your account.
1.3 Delivery Times
The stated delivery times are indicative and cannot be guaranteed. Frances Mackay is not liable for any delays in delivery caused by the carrier or technical failures.
1.4 Incorrect, duplicate or damaged Items
If you receive an incorrect, damaged or duplicate item, please contact frances@francesmackay.com within 14 days of receiving the item. We will arrange for the replacement of the item.
2. Cancellation, Returns, and Refunds
2.1 Cancellation
If you wish to cancel an order, please contact frances@francesmackay.com immediately. Cancellation is only possible if the order has not yet been put into production.
2.2 Returns of Physical Books
Physical books cannot be returned unless there is a defect. Contact us via email within 14 days of receipt if there is a problem with the product.
2.3 Returns of Digital Products
Digital products cannot be returned or cancelled after purchase, as delivery occurs immediately after payment. In the case of a defective file, we will offer a replacement file free of charge.
2.4 Refunds
Should you cancel an order, a refund will be issued to the original payment method. Please note that it may take additional time for your bank or financial institution to process and post the refund to your account. Refunds (if applicable) will be processed within 10 business days.
3. Contact Us
3.1 For any questions or concerns about our Shipping and Returns policy, please contact frances@francesmackay.com. We are here to help and ensure your shopping experience with us is enjoyable and hassle-free.